CIOTHiNK! Approach for Support

What is implemented is upheld.

Through a holistic approach of manage, monitor, maintain and support, Compushare’s Support Services ensure uptime and performance for all critical systems, servers, networks, workstations, software and IT functions.

Founded as a support organization, Compushare maintains the most highly trained support team focused on community financial institutions in the country and each service professional submits to extensive background checks before hiring. The highly specialized team of Service Desk personnel collectively boasts a background of over 150 years strong in financial technology management, and retains a strong portfolio of industry and technical certifications including A+, Network+, I-Net+, Microsoft Operating System and Workstation Support, Cisco Network Administration (CCNA) and Design (CCDA), along with a wide array of other application certifications including Veritas, WSUS, MBSA and SMS.

Compushare Support Services supports hundreds of banks and credit unions across the United States and 12,000 end users today. Our community-based approach to service delivery ensures that our clients have direct access to personal Service Desk representatives operating in your local time zone. Whether delivering remote technical support, engaging subject matter expertise or deploying on-site resources for problem resolution if required, the internal handoff is seamless and the client experiences ease of mind in working with dedicated contacts who know you by name and intimately understand your institution and environment. Centrally located in Dallas, Texas, Compushare’s state-of-the-art Technology Management Center serves as the hub of systems monitoring operations such as Critical Systems Management and Total Desktop Management.